Terms and Conditions for the sale of goods and the provision of services via the www.scanvetsupplements.com website valid from November 21, 2022.
§ 1
Definitions
The terms
used in these Terms and Conditions mean:
1) TERMS AND CONDITIONS – these
Terms and Conditions.
2) WEBSITE – the website located at
www.scanvetsupplements.com and its subpages, through which goods and services
are sold,
3) SELLER / SERVICE PROVIDER –
„SCANVET POLAND” spółka z ograniczoną odpowiedzialnością [limited liability company] based in
Skiereszewo, conducting business activity at: ul. Kiszkowska 9, Skiereszewo,
62-200 Gniezno, entered into the Register of Entrepreneurs kept by the District
Court Poznań – Nowe Miasto in Poznań, 9th Commercial Department,
under the number 0000108470, using the tax number: 7840003317.
4) USER – a natural person with full
legal capacity, and in the cases provided for by generally applicable
provisions, also a natural person with limited legal capacity; a legal person
or an organizational unit without legal personality, which the law confers
legal capacity, and which intends to conclude or has concluded an AGREEMENT.
5) CONSUMER – A USER who is a
natural person to the extent that he concludes an AGREEMENT with the SELLER /
SERVICE PROVIDER not related directly to his business or professional activity.
6) AGREEMENT – Agreement for the
sale or provision of services concluded between the USER and the SELLER /
SERVICE PROVIDER through the WEBSITE.
7) SALES AGREEMENT – THE AGREEMENT
referred to in item 6, the subject of which is the sale of GOODS.
8) GOODS – Product available on the
WEBSITE and intended for sale to USERS.
9) SERVICE – A service provided to
the USERS through the WEBSITE. THE SERVICE is:
a. KEEPING A USER ACCOUNT referred to in item 11,
b. ORDER SERVICE – enabling USERS to order GOODS,
c. OPINION SERVICE – enabling USERS to post reviews of purchased GOODS on the
WEBSITE.
d. NEWSLETTER – information about GOODS provided to USERS free of charge,
e. DELIVERY – the act of delivering by the SELLER / SERVICE PROVIDER to the
USER who purchased the GOODS of these GOODS through a postal supplier or
courier.
10) ACCOUNT / USER ACCOUNT. The
WEBSITE subpage that is available after logging in, including gathering
information about WEBSITE USERS, enabling the use of all services offered by
WEBSITE.
11) PASSWORD A string of
alphanumeric characters necessary to make the authorization while accessing the
USER ACCOUNT, determined by the USER himself during the WEBSITE REGISTRATION
process.
12) REGISTRATION – A one-off action
involving the creation of a USER ACCOUNT, made using the registration form
provided by the SELLER / SERVICE PROVIDER on the WEBSITE.
§ 2
Contact
method
- The SELLER / SERVICE PROVIDER may contact the USER electronically using the e-mail address provided by the USER on the WEBSITE, as well as in other ways, including by phone or in writing by correspondence.
- The USER may contact the SELLER / SERVICE PROVIDER by e-mail using the following e-mail address: contact@scanvetsupplements.com or in writing by correspondence to the address indicated in § 1 point 3), as well as by way of an order placed on the WEBSITE, unless the REGULATIONS provide for another form or exclusive form.
§ 3
Registration
and data sharing
- Use of information content published on the WEBSITE, conclusion of the AGREEMENT for the provision of services indicated in § 1 point 9) item b-e or the conclusion of a SALES AGREEMENT does not require REGISTRATION.
- REGISTRATION is necessary to use the SERVICE referred to in § 1 point 9) item a.
- To REGISTER, it is necessary to provide the following
data in the registration form by the USER:
a. e-mail address,
b. PASSWORD. - To REGISTER, it is necessary to accept the content of the TERMS AND CONDITIONS and the Privacy Policy, which can be found at: https://www.scanvetsupplements.com/polityka-prywatnosci.
- When REGISTERING, you can agree to the NEWSLETTER.
- The USER is obliged to enter the data referred to in this paragraph in accordance with the facts. Entering incorrect or false data may result in the inability to perform the SERVICE, or inability to conclude or perform the SALES AGREEMENT.
§ 4
Rules
for using the Website
- Minimal technical requirements necessary to cooperate
with the ICT system used by the SELLER / SERVICE PROVIDER to operate the
WEBSITE:
a. Computer or telephone with internet access;
b. Access to electronic mail,
c. Web browser. - USER is prohibited from providing any illegal content in connection with the use of the WEBSITE.
- The USER is obliged to use the WEBSITE in a manner consistent with the law and decency.
§ 5
Privacy
Policy
- The controller of personal data is the SELLER / SERVICE PROVIDER.
- The SELLER / SERVICE PROVIDER undertakes to process personal data of Consumers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/WE (General Data Protection Regulation) („GDPR”) and in accordance with law generally applicable in Poland in the field of personal data, and the Act on the provision of electronic services of July 18, 2002.
- The USER providing his personal data to the SELLER / SERVICE PROVIDER agrees to their processing by the SELLER / SERVICE PROVIDER for the purpose of providing the SERVICES and the implementation of the AGREEMENT, including the SALES AGREEMENT.
- The USER has the option of inquiring at any time whether their data is being processed, as well as the right to access their data, rectify and supplement their data, delete their data, request to limit the processing of their data, transfer their data to another administrator. The USER has the opportunity to object to the processing of their data at any time and to lodge a complaint with the supervisory authority.
- Detailed rules for the processing of personal data have been described in the Privacy Policy, which can be found at: https://www.scanvetsupplements.com/polityka-prywatnosci.
§ 6
Provision
of services
- Agreement for the provision of SERVICES specified in § 1 point 9) item a-c is concluded for an indefinite period at the time of REGISTRATION.
- Agreement for the provision of SERVICES specified in § 1 point 9) item b-c is concluded for an indefinite period of time at the time of ordering the GOODS, unless it was previously concluded in the manner indicated in paragraph 1.
- Agreement for the provision of SERVICES specified in § 1 point 9) item d is concluded for an indefinite period of time when you agree to receive the NEWSLETTER on the Website and confirm your consent in response to an electronic message by clicking the „Click here to confirm subscription to our list” button.
- Agreement for the provision of SERVICES indicated in § 1 point 9) item e is concluded at the time of ordering the GOODS through WEBSITE and choosing the DELIVERY method.
- Provision of SERVICES by the SELLER / SERVICE PROVIDER is free, subject to the obligation of the USER to cover the costs of DELIVERY.
- The USER may terminate the agreement for the provision of any of the SERVICES specified in § 1 point 9) item a-d at any time and without giving reasons by e-mail to contact@scanvetsupplements.com or in writing.
- The SELLER / SERVICE PROVIDER may terminate the agreement for the provision of any of the SERVICES specified in § 1 point 9) item a-d at any time and without giving reasons by e-mail or in writing. Immediate termination of the agreement for the provision of the abovementioned SERVICES shall also mean the liquidation or permanent cessation of the WEBSITE’s operation.
- The SELLER / SERVICE PROVIDER may terminate the agreement for the provision of ELECTRONIC SERVICE with immediate effect or temporarily block the USER from using the services of the WEBSITE in the event that the USER significantly or persistently violates the TERMS AND CONDITIONS.
- A CONSUMER who has entered into a agreement for the provision of the SERVICE may withdraw from it without giving a reason by submitting a relevant statement in documentary form within 14 days of its conclusion. In order to comply with this deadline, it is enough to send a statement before its expiry. The above authorization may be exercised by the CONSUMER by sending a statement of withdrawal to the SELLER / SERVICE PROVIDER’s address indicated in § 1 point 3) or to the email address contact@scanvetsupplements.com.
- Paragraphs 8 and 9 shall apply mutatis mutandis to a natural person who after June 1, 2020 has entered into a agreement for the provision of the SERVICE directly related to their business, when the content of this agreement indicates that it does not have a professional nature for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions of the Central Register and Information on Business Commerce.
- In the event of withdrawal from the agreement for the provision of the SERVICE, the agreement for the provision of the SERVICE is considered void.
- Complaints related to the provision of the SERVICE and other complaints related to the operation of the WEBSITE may be submitted in writing to the address of the SELLER / SERVICE PROVIDER indicated in § 1 item 3) or to the e-mail address contact@scanvetsupplements.com. The complaint must include the name and correspondence address.
- The SELLER / SERVICE PROVIDER will respond to the complaint immediately, no later than within 14 days from the date of receiving the complaint. The SELLER / SERVICE PROVIDER’s response to a complaint submitted in writing is sent to the correspondence address provided by the USER or in another manner indicated by the USER. If the USER does not provide a correspondence address, the response to the complaint shall be sent by e-mail. The response to the complaint submitted to the e-mail address is sent by e-mail.
§ 7
Conclusion
of the sales agreement
- The SELLER / SERVICE PROVIDER publishes descriptions or photos of GOODS intended for sale to USERS on the WEBSITE.
- Through the WEBSITE, the USER may conclude a SALES AGREEMENT with the SELLER / SERVICE PROVIDER.
- Only GOODS available and intended for SALE may be the subject of the SALES AGREEMENT. The SELLER / SERVICE PROVIDER publishes information about the unavailability or exclusion of goods from the SALE on the WEBSITE in the GOODS card.
- Announcements, advertisements, price lists and other information about products on the WEBSITE, in particular their descriptions, technical and functional parameters as well as prices, constitute an invitation to conclude an agreement within the meaning of Art. 71 of the Act of April 23, 1964 Civil Code.
§ 8
Price
and payment method
- The price of the GOODS is indicated in the GOODS card on the WEBSITE in the gross amount. The price visible in the GOODS card on the WEBSITE at the time of submission of the order by the USER is binding for the parties of the SALES AGREEMENT.
- Regardless of the price of the GOODS, the USER bears the cost of GOODS DELIVERY.
- The USER chooses the DELIVERY method in the ordering process and is obliged to cover the cost of the DELIVERY.
- Payment for the GOODS and the cost of DELIVERY is possible by bank transfer or via the online payment system (Tpay).
- A USER who is not a CONSUMER may make payments only by bank transfer if the one-off transaction value, regardless of the number of payments resulting from it, exceeds PLN 15,000 or the equivalent amount. The USER may make payments only in a specific manner, if the payments only in this way are required by generally applicable law.
- At the USER’s request before SALE or when placing the order, the SELLER / SERVICE PROVIDER shall issue a VAT invoice.
§ 9
Order
- In order to purchase the GOODS, the USER is obliged to use the interactive form available on the WEBSITE to select the product and send a correctly completed electronic order form, containing:
a. list of products and their quantity (cart);
b. the delivery method chosen by the USER;
c. name or company of the recipient of the order;
d. recipient’s phone number;
e. address details of the recipient of the order or pickup point;
f. in the event of a request referred to in § 8 point 7, USER’s Tax Identification Number, company, as well as the address of the main place of business activity. - To purchase the GOODS, it is necessary to accept the content of the TERMS AND CONDITIONS and the Privacy Policy, which can be found at: https://www.scanvetsupplements.com/polityka-prywatnosci.
- When making a purchase, you can agree to NEWSLETTER.
- Placing an order and purchasing GOODS using the interactive form takes place when you click the „BUY AND PAY” field in the form. Clicking the „BUY AND PAY” field by the USER obliges them to pay the price of the GOODS and the costs of DELIVERY in the amount specified in the order. Placing an order is treated as the conclusion of a SALES AGREEMENT.
- If the method of payment via the online payment system or bank transfer has been chosen, the USER pays the price of the GOODS and the cost of DELIVERY immediately after placing the order.
- After placing the order and paying the price of the GOODS and the cost of DELIVERY via the online payment system or by bank transfer, the SELLER / SERVICE PROVIDER immediately confirms its receipt and accepts the order for execution. Confirmation of receipt of the order and its acceptance for execution takes place by sending the USER an appropriate message to the e-mail address provided during the ordering process (e-mail address).
- If the method of payment via the online payment system or bank transfer has been selected, the SELLER / SERVICE PROVIDER may suspend the execution of the order until payment of the price and the cost of DELIVERY.
- The SELLER / SERVICE PROVIDER reserves the right to verify the data contained in the order. The SELLER / SERVICE PROVIDER has the right to suspend the performance of the agreement, in the event of incorrect data contained in the content of the agreement or incompleteness of such data, until the correct and complete data is provided by the USER.
§ 10
Delivery
- In the event of conclusion of the SALES AGREEMENT, the delivery of the GOODS will be carried out through the postal supplier or courier selected by the USER from among those indicated on the WEBSITE in the ordering process, within the time limit indicated on the WEBSITE in the ordering process.
- DELIVERY of products is carried out on the territory of the Republic of Poland and abroad to the Member States of the European Union, Great Britain and Ukraine.
- Information about the price and date of DELIVERY on the territory of Poland is indicated on the WEBSITE in the ordering process. Information about the price and date of DELIVERY outside Poland is indicated on the WEBSITE page, on the subpage to which the link is indicated in the ordering process.
- The SELLER / SERVICE PROVIDER is obliged to provide the USER with GOODS without defects, unless the GOODS card on the WEBSITE indicates that the GOODS contain a defect.
§ 11
Withdrawal
from the Agreement
- A CONSUMER who has concluded a remote SALES AGREEMENT may withdraw from it without giving a reason by submitting a relevant statement in documentary form within 14 days from the date of taking over the GOODS by the CONSUMER or a third party indicated by him other than the carrier. In order to comply with this deadline, it is enough to send a statement before its expiry. The above authorization may be exercised by the CONSUMER by sending a statement of withdrawal to the SELLER / SERVICE PROVIDER’s address indicated in § 1 point 3) or to the email address contact@scanvetsupplements.com.
- The CONSUMER is not entitled to withdraw from a remote
SALES AGREEMENT with respect to agreements referred to in art. 38 of the
Consumer Rights Act, in particular:
a. in which the subject of the service are GOODS that deteriorate quickly or have a short shelf life;
b. for which the subject of the agreement is a PRODUCT delivered in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons if the packaging has been opened after the delivery; - In the event of withdrawal from a remote SALES AGREEMENT, this agreement is considered void.
- The CONSUMER is obliged to return the product immediately, no later than within 14 days from the date of submitting the statement of withdrawal from remote SALES AGREEMENT, to the address of the seat of the SELLER / SERVICE PROVIDER, by post at their expense.
- The SELLER / SERVICE PROVIDER, subject to paragraph 6, shall refund payments made by the CONSUMER, i.e. product prices and costs of delivery not later than within 14 days from the date of receipt of the CONSUMER’s statement on withdrawal from the remote SALES AGREEMENT. The SELLER / SERVICE PROVIDER may withhold the reimbursement of payments received from the Consumer until they receive the product back or the Consumer provides proof of sending the product, depending on which event occurs first.
- If the CONSUMER has chosen a way to return the product which is different than the cheapest normal delivery offered by the SELLER / SERVICE PROVIDER, the SELLER / SERVICE PROVIDER is not obliged to reimburse the Consumer the additional costs incurred.
- The SELLER / SERVICE PROVIDER shall refund payments using the same method of payment as used by the CONSUMER or in another manner indicated by the CONSUMER, unless it involves additional costs.
- The provisions of this paragraph shall apply accordingly to a natural person who after June 1, 2020 has concluded a remote SALES AGREEMENT directly related to their business, when the content of this agreement indicates that they do not have a professional nature for it, resulting in particular from the subject of their business activity, made available on the basis of the provisions of the Central Register and Information on Business Commerce.
§ 12
Complaint
- The SELLER / SERVICE PROVIDER is liable to the USER who is a CONSUMER, if the GOODS have a physical or legal defect (warranty) on the principles set out in generally applicable law.
- Liability of the SELLER / SERVICE PROVIDER under warranty is excluded in relation to USERS who are not CONSUMERS. Provisions of paragraph 3-8 are then not applicable. Exclusion of warranty does not apply to defects deceitfully concealed by the SELLER / SERVICE PROVIDER.
- If the expiry date of the GOODS specified by the SELLER / SERVICE PROVIDER or the manufacturer ends after two years from the date of delivery of the item to the USER, the SELLER / SERVICE PROVIDER shall be liable under the warranty for physical defects of this item found before that date.
- Complaints related to the GOODS may be submitted in writing to the address of the SELLER / SERVICE PROVIDER indicated in § 1 point 3) or to the e-mail address contact@scanvetsupplements.com. In the complaint, please provide the correspondence address.
- The USER exercising the rights under the warranty of the SELLER / SERVICE PROVIDER for defects in the GOODS is obliged to deliver the advertised product together with proof of purchase of the product to the address of the SELLER / SERVICE PROVIDER. The USER is obliged to choose the cheapest method of delivery enabling delivery of the GOODS without damages caused during transport. The SELLER / SERVICE PROVIDER returns a reasonable cost of delivery of the claimed product to the USER.
- Complaints under the warranty for defects in GOODS should contain information about the reasons for the complaint, the USER’s request and information enabling the USER and the product to be identified, i.e. order number, product purchase date, USER’s name and surname, USER’s address information, USER’s e-mail address.
- Other complaints related to the implementation of the SALES AGREEMENT may be submitted in writing to the SELLER / SERVICE PROVIDER’s address indicated in § 1 point 3) or to the email address contact@scanvetsupplements.com. The complaint must include the name and correspondence address.
- The SELLER / SERVICE PROVIDER will respond to the complaint submitted by the CONSUMER no later than within 14 days from the date of receipt of the complaint if the complaint relates to the warranty and no later than within 30 days from the date of receipt of the complaint in the case of other complaints. The SELLER / SERVICE PROVIDER’s response to the complaint submitted in writing is sent to the correspondence address provided by the USER. If the USER does not provide a correspondence address, the response to the complaint shall be sent by e-mail. The response to the complaint submitted to the e-mail address is sent by e-mail.
- The SELLER / SERVICE PROVIDER shall not be liable to the USER for damage, unless it was caused intentionally.
§ 13
Revision
of the Terms and Conditions
- The SELLER / SERVICE PROVIDER reserves the right to change the Terms and Conditions. The SELLER / SERVICE PROVIDER will notify the USERS of any changes to the TERMS AND CONDITIONS on the WEBSITE’s homepage at least 7 days in advance indicating a list of amendments to the TERMS AND CONDITIONS or a link to its new content.
- USERS who have a USER ACCOUNT will be additionally notified of changes to the TERMS AND CONDITIONS and the content of the changes in the form of an electronic message sent to the e-mail address indicated by them. The notification will take place no later than 7 days before the planned change of the TERMS AND CONDITIONS.
- In relation to the SALES AGREEMENTS and AGREEMENTS for the provision of DELIVERY SERVICE, the Terms and Conditions in force at the time of conclusion of the agreement shall apply.
- If the CUSTOMER, who has a CUSTOMER ACCOUNT, does not accept the new content of the Terms and Conditions, he/she is obliged to notify the SELLER / SERVICE PROVIDER about this fact within 7 days from the date of notification of the change in the Terms and Conditions. Lack of acceptance of changes to the TERMS AND CONDITIONS is tantamount with termination of the AGREEMENT for the provision of SERVICES referred to in § 1 point 9 item a-d.
§ 14
Final
provisions
- The CONSUMER has the option of using out-of-court complaint and redress procedures in accordance with the Online Dispute Resolution procedure developed by the European Commission available on the website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main .home.show & lng = EN.
- All trademarks and names used in the presentation of GOODS offered through the WEBSITE were used only for informational purposes and for the purposes of identifying the GOODS.
- The content published on the WEBSITE is protected by copyrights vested in the SELLER / SERVICE PROVIDER.
- In the event of disputes between the SELLER / SERVICE PROVIDER and the USER, Polish law shall apply and the dispute shall be subject to the jurisdiction of Polish courts.
- The SELLER / SERVICE PROVIDER shall not be liable for damages resulting from a break or irregularity in the functioning of the WEBSITE, occurring for reasons beyond his control.